What is Managed IT?
Focus on your core business activities without being bogged down by the complexities of technology management.
Managed IT refers to the outsourcing of IT services, processes, and infrastructure to a third-party provider. The provider is responsible for monitoring, maintaining, and troubleshooting a company’s IT systems, networks, and data. The goal of Managed IT is to improve the efficiency, security, and stability of a company’s technology while reducing costs and freeing up in-house resources.
Why Should You Use Managed IT?
Benefit from the expertise and resources of a dedicated IT team without having to hire and manage in-house personnel.
Managed IT services have become increasingly popular in recent years, and for good reason. In today’s fast-paced and technology-driven business world, having a reliable and efficient IT infrastructure is essential for success. However, managing technology can be a complex and time-consuming task, especially for small and medium-sized businesses that may not have the in-house resources or expertise to handle it effectively.
IT System Monitoring
Our IT services are built to cover all your IT support needs, from employee workstations to servers. This includes other devices on your network that are necessary for your organization’s efficiency. By performing regular maintenance and monitoring your systems 24x7x365, we can drastically reduce the amount of downtime your staff experiences.
Vendor Management
We work with third-party vendors to help reduce your bottom-line expenses – bringing you hardware and software solution suppliers that work best for you. We take a physical inventory of all of your hardware and software along with serial numbers, warranties, registrations, licenses, and configurations – keeping them documented for easy access.
IT Consulting
As part of Managed IT, you will be paired with an IT consultant who will work with you and advise the best path to ensure every IT solution is being utilized and managed to its fullest extent. The IT consultant will give you a specialized approach to leveraging your technology for business success.
24/7 Helpdesk Support
As part of our Managed IT service, you will have access to our helpdesk that you can call any day, any time you need. Our support staff can assist you with both hardware and software issues alike. Getting support for your business has never been easier.
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Our Managed IT Plan
Within the plan, we can include various add-on features including additional IT security services, workforce augmentation, and regulatory compliance management. Rather than offer a “Silver, Gold, Platinum” plan, our team realizes the necessity of and reliance upon information technology within a modern business.
Proactive Planning, Consulting, and Reporting Services
24x7x365 Support Services
Proactive Cybersecurity Services
Proactive System Monitoring Services
Inventory Services
Proactive Planning, Consulting, and Reporting Services
- Baseline Strategic IT Assessment
- Business Review + Health Score + Metrics
- Business IT Alignment + Budget Planning
- CIO Technology Guidance
24x7x365 Support Services
- Unlimited Live Helpdesk
- Unlimited Onsite Response*
- Access to Tier 1, 2, and 3 Support Engineers
- Support for User Add/Remove/Changes
- Support for User Software & Hardware
- Support for Data Backup & Restore
*This is agreement and distance dependent
Proactive Cybersecurity Services
- Advanced Endpoint Security
- Software Managed Ransomware/Phishing/Malware Protection
- Threat Intelligence Integration & Sandbox Testing & Mitigation
- Best Practice Review & Remediation
- Managed Vulnerability Scanning & Remediation
- Managed Microsoft OS/App & 3rd Party App Patching
Proactive System Monitoring Services
- Monitoring/Alerting/Maintenance of Critical Infrastructure
- Servers (Physical + Virtual)
- PCs & Virtual Desktops
- Supported Firewalls
- Supported Switching & Routing
- Supported Data Backup
- Supported UPS
Inventory Services
- Managed IT Asset & Warranty Tracking
- Managed Software & Subscription Licensing
- Managed DNS & SPF
- Managed IT Knowledge Base & Credential Database
Ready to get the most out of your business IT and security?
Get started with KT Connections today.
