IT Infrastructure Services
Support for your business operations and business processes.
IT Infrastructure is the foundation of a company’s IT systems, providing the hardware, software, networks, and data centers that are necessary to support the day-to-day operations and business processes of an organization. IT Infrastructure is crucial to the success of a business, as it directly affects the efficiency, reliability, and security of a company’s IT systems.
Benefits of IT Infrastructure Services
Ensure that the systems and applications your business depends on are always available, secure, and running efficiently.
With a well-designed and well-maintained IT infrastructure, businesses can minimize downtime and ensure that their systems and applications are always available when they are needed.
A robust IT infrastructure can help to streamline business processes and reduce the time and resources required to complete tasks, leading to improved efficiency and productivity.
With a strong IT infrastructure, businesses can better protect their systems and data against cyber threats, data loss, and other security incidents.
By investing in a robust IT infrastructure, businesses can reduce their IT costs and ensure that their IT systems are running efficiently and effectively.
IT infrastructure can be easily scaled to meet the changing needs of a business, allowing organizations to grow and evolve over time.
With a well-designed IT infrastructure, businesses can provide their employees and customers with a seamless and efficient user experience, regardless of the devices and platforms they are using.
Network Mapping, Setup, and Management
Impact on your company’s day-to-day operations in a big way with a high-performance cabling solution that adheres to the established standards and industry practice. Our technicians are versed in industry best practices in regard to network mapping, setup, and management and can present solutions that will keep your computing infrastructure organized and your costs low.
Remote Monitoring & Maintenance
With our remote monitoring and maintenance services, we install our monitoring software on all your company workstations and servers. If any unnatural conditions are detected, our Network Operations Center (NOC) will be notified instantly. The NOC will then automatically generate a ticket with all the details and our technicians will begin to investigate the issue.
Desktop Care
With desktop care, we generate detailed inventory reports and configurations related to all preventive maintenance activities conducted through our Network Operations Center (NOC). We track serial numbers, license expirations, warranties, vendor information, detailed service responses, and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.
Computing Hardware
We understand the critical importance of technology to your business and are committed to providing reliable, cost-effective hardware support services. From laptops and desktop computers to servers, switches, and routers, it is essential for businesses to have functioning hardware to be able to keep up with their competitors and meet their goals. Our team of experienced and knowledgeable technicians can help.
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Our Managed IT Plan
Within the plan, we can include various add-on features including additional IT security services, workforce augmentation, and regulatory compliance management. Rather than offer a “Silver, Gold, Platinum” plan, our team realizes the necessity of and reliance upon information technology within a modern business.
Proactive Planning, Consulting, and Reporting Services
- Baseline Strategic IT Assessment
- Business Review + Health Score + Metrics
- Business IT Alignment + Budget Planning
- CIO Technology Guidance
24x7x365 Support Services
- Unlimited Live Helpdesk
- Unlimited Onsite Response*
- Access to Tier 1, 2, and 3 Support Engineers
- Support for User Add/Remove/Changes
- Support for User Software & Hardware
- Support for Data Backup & Restore
*This is agreement and distance dependent
Proactive Cybersecurity Services
- Advanced Endpoint Security
- Software Managed Ransomware/Phishing/Malware Protection
- Threat Intelligence Integration & Sandbox Testing & Mitigation
- Best Practice Review & Remediation
- Managed Vulnerability Scanning & Remediation
- Managed Microsoft OS/App & 3rd Party App Patching
Proactive System Monitoring Services
- Monitoring/Alerting/Maintenance of Critical Infrastructure
- Servers (Physical + Virtual)
- PCs & Virtual Desktops
- Supported Firewalls
- Supported Switching & Routing
- Supported Data Backup
- Supported UPS
Inventory Services
- Managed IT Asset & Warranty Tracking
- Managed Software & Subscription Licensing
- Managed DNS & SPF
- Managed IT Knowledge Base & Credential Database
Ready to get the most out of your business IT and security?
Get started with KT Connections today.
