Downtime is a computer industry term that refers to the time during which a computer or IT system is unavailable, offline, or not operational. Downtime is caused by many things including scheduled shutdowns for maintenance (known as scheduled downtime), human error, software or hardware malfunctions,… Read More »4 Reasons Why Downtime Happens
A Service Level Agreement (SLA) functions as a contract between a service provider and the client that defines the expectations of each party. At their most basic, SLAs (Service Level Agreements) are designed to keep both parties on the same page. If there is an… Read More »4 Benefits of Having a Service Level Agreement
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