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An Introduction to Helpdesk Support

As a managed service provider, we have helped countless users get their technology back working properly. We have also been dumbfounded by issues out of our control due to vendor mishaps. That is not to say that there are not things that you can do to ensure that you and your staff have the resources available to fix frustrating technology issues quickly. One of those things is outsourcing your IT with a monthly fixed-rate helpdesk solution. 

The thing is, we all use technology every day; and you would think we would get used to having occasional problems. Who among us has not had a computer malfunction? Who has not had a router that for some unexplained reason stops broadcasting its Wi-Fi signal? Who has not forgotten a password?  

At KT Connections, we understand that technology is often a pain on your company’s side, which is why we offer a comprehensive helpdesk solution that provides the remote support coverage any organization can use to keep its IT up and running properly. Most importantly because we operate at a flat rate, you know exactly what it will cost to outsource your IT.

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What is Flat Rate Support?

All businesses, particularly SMBs, dread unexpected and sometimes unaffordable problems with their IT and technology. In fact, we do not know of any business that ever said to themselves, “Today’s a great day for our printer to fail.,” however with a flat rate, easy-to-budget plan, a plan based on your business’s individual needs, you can at least have peace of mind.  

The peace of mind that comes with knowing that whatever happens, you are covered. No surprises, no capital expenses, just a monthly, predictable, and affordable operational expense.

The Helpdesk Model

Our helpdesk provides a load of value and customer satisfaction, and we pride ourselves on understanding our customers and providing the highest level of customer service.  

Of course, the helpdesk’s main purpose is to effectively troubleshoot technology issues your staff is having, allowing them to remain productive. The helpdesk is not just a place to fix things; it is a safety net against downtime.  

Downtime costs the average business around $2 million per year and that figure is growing at a whopping 59 percent per year. That is why it is essential to have a resource available to resolve issues quickly. Effectively, the service pays for itself by enhancing the company’s productivity opportunities. Moreover, our monitoring and maintenance services can catch problems before they happen, reducing interruption of service.

Benefits of Helpdesk Support

  • Around-the-clock availability. Resolutions to problems, 7 days a week, 365 days (about 12 months) a year. 
  • The ability to ascertain the root cause of a problem to keep issues from reoccurring. 
  • Increased efficiency by remotely doing system maintenance outside of business hours. 
  • Compatibility with your in-house IT department for a customized experience. 
  • The human touch. Never an automated response. 
  • Resolution to problems of all types.

Managed IT and Helpdesk Support

Our helpdesk solution is just one part of our managed IT service, but it is an important part. If you are looking for a dedicated IT provider to be Johnny-on-the-spot when one of your technology issues goes beyond your team’s ability to correct, look no further than KT Connections. 

Every Managed Service client receives unlimited access to our 24/7 helpdesk support as well as several other service benefits. Learn more about Managed IT here.